Privacy policy

Schenk Suisse SA attaches great importance to the protection of privacy, and in particular to the protection of data. Schenk Suisse SA therefore strives to handle all data entered with the utmost care and complies with the provisions of Swiss legislation on the protection of personal data. This information also informs you of the rights regarding personal data protection that you have concerning the processing carried out by Schenk Suisse SA. User data is collected during the user's visits to our website and their possible interactions with the services and features we offer. This statement was drafted in accordance with the provisions of the Federal Data Protection Act ("LPD") of September 25, 2020, the Data Protection Ordinance ("OPDo") of August 31, 2022, and is inspired, as a matter of good practice, by the principles established by the General Data Protection Regulation (EU) 2016/679 ("GDPR").

Data Controller

Schenk Suisse SA, c/o Obrist SA, avenue Reller 26, 1800 Vevey

Host

The site is hosted by Shopify, the server is located in the European Union (Frankfurt or Netherlands)

  1. Collection of your personal data

We obtain your personal data when you visit and browse on thewinefamily.ch

1.1. The data you provide to us:

  • Creating a customer account: first name, last name, email, phone, address. Note that the mandatory nature of the data to be provided is indicated at the time of collection by an asterisk.
  • Contacting us: for example, to ask us a question or when you request information about a product/service (first name, last name, email, phone).
  • Placing an order: first name, last name, email, phone, address.

1.2. Data from third parties, including information about your use of thewinefamily.ch

  • We collect basic information about your connection to our website, including when you: create an account, purchase a product on the site, browse the site and view products.
  • This includes the IP address, device type, browser type, date and time of connection, as well as information about visitor behavior (pages viewed, duration).
  • We use Google Analytics to collect this information, but it is only processed in a way that does not personally identify individuals.
  • We may use the analysis of personal information lawfully obtained from publicly accessible sources (e.g., commercial register, debt lists) to protect ourselves from unpaid invoices.
  1. Use of your personal data

The personal information collected by Schenk Suisse SA is collected for the proper conduct of business operations as well as for marketing purposes and is treated as strictly confidential. We process your personal data for the following purposes:

2.1. When we have your consent:

  • Schenk Suisse SA may process your personal data for marketing purposes, to personalize your experience and our offers, to send you promotional information, information about our products, and information about Schenk Suisse SA's business by email, SMS, and MMS.
  • We place cookies or other trackers in accordance with our cookie policy.
  • Sometimes and with your consent, we will use your personal data for the purposes described at the time of collection.

2.2. When processing is necessary to comply with a legal obligation:

  • This includes disclosing information to law enforcement agencies, in the context of exercising legal rights, or for regulatory purposes.

2.3. When necessary for the purposes of Schenk Suisse SA's legitimate interests and when its interests override your data protection rights:

  • We monitor user accounts to prevent, investigate, and/or report any fraud, security incidents, or criminal activity, in accordance with applicable laws.
  • We use the information you provide to investigate complaints or claims you make to us regarding thewinefamily.ch or our products/services.
  • We analyze the use of thewinefamily.ch and use your information to help us improve, analyze, and protect our content, products, and services.
  • We use the information you provide to personalize the products/services we provide on the platform.
  • We protect Schenk Suisse SA's rights. This includes, in particular, any use for legal proceedings, compliance, audit, investigations, and regulatory purposes (including the disclosure of such data in legal proceedings or disputes).
  • We may use the analysis of personal information lawfully obtained from publicly accessible sources (e.g., commercial register, debt lists) to protect ourselves from unpaid invoices.
  1. Data Transfer / Retention Period

In principle, your personal data is not transmitted to third parties, unless a legal obligation requires it or the execution of your order requires the use of one of our partner providers (payment providers, carriers, credit control providers).

Schenk Suisse SA, its entities and the possible subcontractors who will process or access your personal data will do so primarily from Switzerland or the EEA. In the event that data is processed outside Switzerland or the EEA, and in accordance with the LPD, OPDo and EU Regulation 2018/1725, Schenk Suisse SA will first ensure that an adequate level of protection of individuals' fundamental right to data protection is ensured, in particular by adopting the European Commission's Standard Contractual Clauses. We may share your personal data with other members of the SCHENK group located in Switzerland for order administration and customer management purposes. Data will be retained for the duration necessary to fulfill the purposes for which it was collected and for a maximum of 3 years after the last order, unless the law requires a longer retention period. It will then be destroyed or anonymized.

  1. Data Security

We take appropriate security measures (both organizational and technological) to protect your information from unauthorized access, alteration, disclosure, or destruction.

  1. Rectification of your personal data

We place great importance on the accuracy of the data we hold about you.

From your customer account, you can update your personal information at any time.

  • If you have created an account and wish to close it, you can request this from customer service: info@thewinefamily.ch
  • You can also limit the processing of your personal data, if at any time we have asked for your consent, you can withdraw it at any time.
  • You can request to receive your personal data in a structured and machine-readable format (portability).
  • You can object to processing in certain situations.

In any case, you can also make a request by email to dpo@schenk-wine.ch or by mail to the following address: Schenk Suisse SA, attn. Data Protection Officer, Place de la gare 7, 1180 Rolle, Switzerland.

These rights may be limited in certain situations. If this is the case, the exception reason provided for in the LPD, OPDo or GDPR will be provided to you. This is particularly the case when we can prove that we are legally required to process your data, or when this data infringes the rights of a third party, including our rights, or when you ask us to delete data that we are legally required to retain, or when retaining it is in our legitimate interests).

  1. Payment Security

The registration and transmission of your credit card data are systematically encrypted. The use of SSL (Secure Socket Layer) encryption technology ensures that your data is protected against unauthorized access.

No credit card data is processed or stored by Schenk Suisse SA. Your data is directly processed through our secure electronic payment partner Shopify Payments or Twint.

  1. Use of cookies (cookie policy)

To make access to thewinefamily.ch more convenient and to offer you the best possible experience, we use cookies.

What is a cookie?

A cookie is a small file stored by a server on a user's terminal (computer, phone, etc.) and associated with a web domain (i.e., in most cases, all the pages of the same website). This file is automatically returned during subsequent contacts with the same domain.

These files are used to identify you more quickly during your next visit and to personalize certain aspects of the site, such as the language, to improve your user experience.

On the thewinefamily.ch website, Schenk Suisse uses various categories of cookies to enhance the site's interactivity and services. These cookies may be deployed by Obrist as well as by third-party technical providers to optimize your user experience and offer advanced features.

What cookies and similar technologies do we use?

  • Strictly necessary cookies: Strictly necessary cookies are essential for the use of the website and its features. They are therefore set without your consent. These cookies ensure, for example, that you can navigate from page to page without the information entered in a form or the products placed in a cart disappearing.
  • Preference cookies: Preference cookies allow a website to remember information that changes the way the site behaves or looks, like your preferred language or the region you are in.
  • Statistical cookies: Statistical cookies help website owners understand how visitors interact with websites by collecting and reporting information anonymously.
  • Marketing cookies: Marketing cookies are used to track visitors across websites. The aim is to display ads that are relevant and engaging for the individual user and therefore more valuable for publishers and third-party advertisers.

For more details, we recommend you consult the cookie management policy we have developed, which is an essential element of our privacy policy for the website, demonstrating our commitment to protecting your personal information.

  1. Data Protection Officer

The SCHENK group, to which Schenk Suisse SA belongs, has appointed a Data Protection Officer and has declared this to the Federal Data Protection Commissioner in accordance with Art. 10, para. 3, let. d LPD.

His email: dpo@schenk-wine.ch.

  1. Right to file a complaint

You also have the right to report to the Federal Data Protection and Information Commissioner (PFPDT) - Feldeggweg 1 - CH-3003 Bern, any complaint relating to how Schenk Suisse SA collects and processes your data.

  1. Changes

This data protection statement may be modified at any time by Schenk Suisse SA. Please check it regularly.